Posted on: 4/08/2017

Salary: 27.00 -> 29.00 Per hour

Job type: Temporary/Contract

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Work within one of Australia's leading banks
Unlimited career progression opportunities
Temp to perm opportunity

The purpose of this role is to provide a high level of customer satisfaction within the inbound customer service contact centre. The team handles a high volume of enquiries and requests and must be resolved in a timely manner. You will also be responsible for and not limited to, occasional back office work, queue management and administration.

The successful applicant will demonstrate:

    • Strong written and verbal communication and interpersonal skills

    • Clear consideration of stakeholder requirements

    • Highly focused and ongoing attention to detail, efficient in data input

    • Strong collaborative, organizational and planning skills

    • Manage and asses risk within team tasks

    • Focus on our key strategic priorities centered on the customer

    • Ability to meet and exceed financial targets

    • Ongoing positive feedback from customers and colleagues, minimal customer complaints and escalations

    • Ability to liaise with executors, administrators, solicitors and government agencies if needed

    • Strong workplace and personal values
    • Achievement, Integrity and Courage

    Previous experience will include:

    • Working in a customer facing, people-centered environment

    • Consistent delivery of exceptional customer service

    • Previous employment working with diverse stakeholder management

    • Previous experience in a contact centre, desirable

    • Financial services qualifications highly regarded

This is a fantastic opportunity for personal and professional growth within the Financial Services industry. Individuals who are keen to work in an engaging and professional environment should apply.

Like to know more?

To submit your application, in strict confidence, please apply online using the appropriate link below.

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