Posted on: 2018-05-17

Salary: NZD 68000.00 -> 75000.00 Per year

Job type: Permanent

 
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Permanent position, Penrose location
Team Leader within Inbound Contact Centre
Leading organisation within Financial Services

Company:

One of New Zealand's leading financial institutions, who are sustainable, vibrant, diverse, inclusive, customer driven and are leading the way in how Kiwis bank. This organisation are needing an energetic, collaborative and strategic team leader who has high energy, a passion for people and experience managing a high performing team to join their Penrose contact center.

Role:

This role will see you work set shifts that may be from Monday to Sunday, 6am to 12am midnight, with two consecutive days off. You will be managing a team of up to 15 people.

This role will see you, but not be limited to:

  • Coaching and development
  • Build and lead a high performing team
  • Staff management
  • Maintain and promote company values
  • Take responsibility and accountability for your team
  • Optimise generation of revenue through sales and referrals
  • Support and influence service delivery and customer expectations
  • Manage role administration

What we can offer you:

Work for an iconic brand in a leading institution, you will be supported and rewarded for you efforts. There are also additional perks associated with this position!

The Ideal Candidate:

Our ideal candidate is an experienced team leader who is keen to grow within the company. You will have:

  • 3+ years' experience in team leading
  • Call/ contact center experience
  • Experience with stakeholder relationship
  • Ability to take responsibility and accountability
  • Have agility to learn
  • Have a curious and intuitive mindset
  • Motivated by career growth
  • Resilient and takes initiative
  • Great verbal and written communication

If you are looking for a great opportunity and fit the above profile then apply with us today.

Please apply via this website, or at www.jobs.hudson.com.

Alternatively, if you are unable to apply online please email your resume in Word format to eva.wickman@hudson.com, quoting only '9B/35563' in the subject line. Please note in the body of the email the job board where you viewed this ad.

SK926631A

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Reference: 9B/35563

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