Posted on: 6/9/2017

Job type: Permanent

Sector: Legal and Professional Services

 
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A highly reputable UK-based customer science company is seeking to launch its regional office in Singapore as part of a global expansion strategy

Role Brief:

The Customer Engagement capability covers a broad range of services including designing and delivering the end-end customer experience, multi-channel communications and digital media strategy, (digital) customer experience innovation and loyalty proposition development. This role brings deep Customer Engagement experience and expertise to deliver Customer Engagement work to our clients, help our Sales and Client teams to win new Customer Engagement projects with new and existing clients and to line-manage and develop the expertise of Customer Engagement team members in the country/region.



Job Description:

* Line Manage my direct reports including skills & career development and performance management - working closely with any Client Leads that they work with day-to-day
* As required by the Capability Director for my region, manage the utilisation and deployment of my direct reports to client opportunities and projects
* Own/support creation and delivery of customer engagement work plan for assigned client(s), developing and managing key stakeholder relationships to ensure delivery for clients
* Use data to identify opportunities, drive powerful customer experiences and develop impactful communications plans
* Drive the adoption of global best practice and tools to ensure excellent standards and profitable delivery of Customer Engagement projects in my client/ country/ region
* Conduct quality reviews of Customer Engagement delivery and measure the value we add for clients within my client/ country/ region
* Build compelling Customer Engagement case studies based on the value we've added for clients in my client/ country/ region
* Partner with Client and Sales teams for my client/ country/ region to understand the Customer Engagement needs of new and existing clients, and lead/support the selling in of relevant and compelling Customer Engagement products and/or services
* Support the Global Customer Engagement team by helping to develop and improve the Customer Engagement Consulting Services
* Identify and take advantage of opportunities to position the company as thought leaders and capability partners at conferences and other industry events
* Feed client needs and market opportunities into global the innovation and investment process
* Lead Customer Engagement innovation projects with clients in the market, gaining their sponsorship and funding wherever possible














Pre-requisites:

* Master's degree in Business or marketing
* Experience in the grocery retail sector and / or mass market health and beauty
* Bachelor's degree or equivalent in any subject
* Experience working in a direct/digital/CRM/Customer agency or agency network
* Experience in CRM strategy development and planning (including digital media) across marketing, selling and servicing within complex, multi-channel retail clients





To submit your application, please apply online using the appropriate link below or email your CV in Microsoft Word format to jeremy.cheong@hudson.com. Alternatively, for a confidential discussion, please contact Jeremy Cheong in our Hudson Singapore office on 65 6430 5312. Your interest will be treated in the strictest of confidence.

Jeremy Cheong

EA Personnel Registration ID: R1109276

Hudson Global Resources (Singapore) Pte Ltd

EA Licence: 03C4590
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Apply for Customer Engagement Consulting Manager (Management Consulting)
Reference: SG127500

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