Posted on: 6/9/2017

Job type: Permanent

Sector: Legal and Professional Services

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A highly reputable UK-based customer science company is seeking to launch its regional office in Singapore as part of a global expansion strategy

Role Brief:

The Customer Knowledge capability uses a combination of analytical techniques, advanced customer science, research and multiple data sources to help clients understand what their customers are doing and why. It builds knowledge that creates a complete view of the customer. This role brings deep Customer Knowledge experience and expertise to line-manage and develop the expertise of Customer Knowledge team members in the client/country/region, as well as helping Sales and Client teams to win new Customer Knowledge work with new and existing clients.

Job Description:

* Line Manage my direct reports including skills & career development and performance management - working closely with the Client Leads they work with day-to-day
* Manage the utilisation and deployment of my direct reports to client opportunities and projects
* Drive the adoption of global best practice and ensure excellent standards and profitable delivery of Customer Knowledge projects in my client/ country/ region
* Conduct quality reviews of Customer Knowledge delivery and measure the value we add for clients within my client/ country/ region
* Build compelling Customer Knowledge case studies based on the value we've added for clients in my client/ country/ region
* Partner with Client and Sales teams for my client/ country/ region to understand the Customer Knowledge needs of new and existing clients, and support them to sell in relevant and compelling Customer Knowledge products and/or services
* Support the Global Customer Knowledge team by helping to develop and improve the Customer Knowledge Consulting Services
* Identify and take advantage of opportunities to position the company as thought leaders and capability partners at conferences and other industry events
* Feed client needs and market opportunities into the global innovation and investment process
* Lead Customer Knowledge innovation projects with clients in the market, gaining their sponsorship and funding wherever possible


* Experience in a consultancy firm
* Experience with a grocery retailer and/ or Consumer Goods manufacturer
* Consultative selling to senior client stakeholders
* Bachelor's degree or equivalent in any subject
* Experience in marketing strategy, customer insight and customer focused business change in the grocery retail and/ or consumer goods sector
* Track record and case studies of delivering business value through customer insights, customer knowledge and customer focused business change
* Strong consulting skills - issue based problem solving, requirements gathering, capability benchmarking, framework and asset creation, high quality deliverable creation and high impact presenting
* Strong retail knowledge - deep understanding of how retail organisations work, the retail market, retail customers, technology dynamics and trends
* Strong relationship skills - ability to network across organisational boundaries

To submit your application, please apply online using the appropriate link below or email your CV in Microsoft Word format to Alternatively, for a confidential discussion, please contact Jeremy Cheong in our Hudson Singapore office on 65 6430 5312. Your interest will be treated in the strictest of confidence.

Jeremy Cheong

EA Personnel Registration ID: R1109276

Hudson Global Resources (Singapore) Pte Ltd

EA Licence: 03C4590
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Apply for Customer Knowledge Capability Manager (Management Consulting)
Reference: SG127501

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