Posted on: 2018-05-15

Job type: Permanent

Sector: IT

 
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Our client is a global market leader in payment processing looking to hire a new Head of Digital CX in its Singapore-based ASEAN headquarters.

Head of Digital CX - Payment Processing Market Leader



* Intimate understanding of all CX roles/functions
* Experience working in Large Corporations/Consultancies, preferably in ICT/with major ICT clients
* Regional Strategic Experience

Our client is a global market leader in payment processing looking to hire a new Head of Digital CX in its Singapore-based ASEAN headquarters. Reporting to C-level execs of the ASEAN region, you will lead regional ASEAN Digital CX teams to evolve the best possible customer journeys for this ubiquitous brand.

You will be responsible for

* Developing and implementing strategic level regional CX projects to improve customer experiences
* Working closely with analytics, design/content and testing teams to fully ensure that the CX experience delivers the best value to both company and customers, as well as other internal stakeholders as necessary
* Ensuring all teams are achieving all major KPIs consistently; whilst still maintaining company's globally consistent corporate vision for customers

You must possess the following

* Our client prefers a Masters degree in a relevant field of work, but a well-recognised Bachelor's degree in will be seriously considered
* Have at least 8 years experience in CX with a thorough understanding of all major CX roles but also other digital and marketing functional departments; all other knowledge, in particular a strong understanding of payment processing protocols/software etc is a major advantage
* Have a proven track record as a leader with a strong and persistent vision
* Experience working with all individuals at different hierarchical levels
* Strong understanding of CX management software is a plus.

This opportunity will enable the right candidate to capitalise and evolve with a strong leadership position with further career progression up to potentially C-level, with a significantly competitive salary and benefits being offered by our client.

To submit your application, please apply online using the appropriate link below or email your resume to graham.lim@hudson.com quoting SG136008. Only shortlisted candidates will be contacted. Your interest will be treated in the absolute strictest of confidence. Graham James Lim Registration Number: R1874036 Hudson Global Resources (Singapore) Pte Ltd EA License Number: 03C4590
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Reference: SG136008

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