Posted on: 2018-05-15

Job type: Permanent

Sector: Media and Internet

 
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Our client is a global market leader in online media distribution looking to hire a new Regional Director of Customer Engagement and Loyalty

Regional Director of Customer Engagement and Loyalty - Leading Media Distribution Powerhouse



* Highly proficient understanding of CRM strategies and best practices
* Experience working in Large Corporations/Consultancies, preferably in ICT/with major ICT clients
* Regional Strategic Experience is preferred

Our client is a global market leader in online media distribution looking to hire a new Regional Director of Customer Engagement and Loyalty. Reporting to C-level execs of the entire Asia region, you will lead regional CRM teams to deliver a world class relationship marketing experience for our client's loyal users and stakeholders.

You will be responsible for

* Developing and executing both the B2B and B2C CRM and Loyalty vision across the entire region
* Working closely with CX, customer acquisition and other key functional marketing roles to fully ensure that the CRM strategy empowers business results across the region through a variety of channels including email, social, client software display etc.
* Ensuring all teams are achieving all major KPIs consistently; and continuously spearheading the development of all teams' skills and expertise by supporting relevant training and development

You must possess the following

* Our client prefers a Masters degree in a relevant field of work, but a well-recognised Bachelor's degree in will be seriously considered
* Have at least 8 years experience in CRM with a thorough understanding of all major digital marketing roles but also other internal departments e.g. IT, finance, legal etc.; all other knowledge, in particular a strong understanding of online media distribution platforms is a major advantage
* Have a proven track record as a leader with a strong and persistent vision
* Experience working with all individuals at different hierarchical levels
* Mandarin and other Asian languages proficiency is an advantage because of the large Asian client/customer base, but NOT strictly necessary

This opportunity will place strong leaders interested in developing themselves in a lucrative position to grow outwards and upwards within a global online media distribution powerhouse, with a commensurately competitive compensation and benefits package being offered alongside the role.

To submit your application, please apply online using the appropriate link below or email your resume to graham.lim@hudson.com quoting SG136009. Only shortlisted candidates will be contacted. Your interest will be treated in the absolute strictest of confidence. Graham James Lim Registration Number: R1874036 Hudson Global Resources (Singapore) Pte Ltd EA License Number: 03C4590
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Reference: SG136009

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