Posted on: 10/1/2018

Job type: Permanent

Sector: IT

 
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Technical Architecture with a focus in Enterprise Data Network and 10 years of Sales or System Engineering. From Telecommunications Background.

Technical Architect - Enterprise Data Network

KEY OBJECTIVES

* Expected to be the technical authority within the BU. Provide guidance to pre-sales, sales and product teams in the design of non-standard, technically complex customer solutions, including face to face engagement with customer technical teams.
* Achieve increased contractual revenue and sales margin from existing customers and new business opportunities.

SPECIFIC RESPONSIBILITIES

Sales Facing

* Support sales teams working on large, complex, non-standard bids during the qualification and design and proposal phases.
* Work directly with customer technical teams to affect the design by leveraging the client's network service portfolio, to meet customer business requirements.
* Work with product, pricing and presales teams on non-standard requirements to ensure technically robust designs fulfil customer service requirements.
* Provide billable consultancy services to customers including written reports / summaries and recommendations
* Provide technical training to product team, presales and operational teams as required

Solution Development

* Work with product managers to design end to end solutions to meet overall market needs



* Monitor and support the implementation of each roll out from a technical perspective
* Close interaction with development leads, product architects, and key customers to ensure the correct delivery of sold solutions to meet customer's expectations
* Conduct technology assessment, wherever needed

Solution Delivery

* Support and whenever required lead the delivery of complex customer solutions
* Work to standardize service delivery techniques to enable delivery tasks to be delegated where possible

Product Support

* Monitor and promote (where applicable) industry innovations into the product roadmap
* Work with various stakeholders and customers to identify and implement services and process enhancements to drive continuous improvement and higher customer experience



RELEVANT SKILLS and EXPERIENCE

Essential:

* Minimum 10 years of industry experience in sales engineering or system engineering with focus in enterprise data network
* Proven track record in delivering/implementing large-scale data network and complex solution utilizing multiple vendors
* Relevant industry certifications such as CCIE, JNCIE-ENT, etc.
* Must be able to speak, read and write English language, able to communicate in other languages e.g. Chinese would be an added advantage
* Ability to communicate, both internally and externally, in an effective, timely professional and courteous manner.
* Self-driven with an excellent ability to organize, prioritize and multi-task

Desirable

* Expertise in emerging technologies such as NFV/SD-WAN
* Experience in global ICT service providers/carriers
* Experience in providing technical training to team members

Education

* Degree desirable but not essential

KEY RELATIONSHIPS

Internal

* Close collaboration with APAC affiliate sales organisation

External

* Customers
* Business Partners





COMPETENCIES



* Results Orientated



* Negotiations, Communication, Presentation & Demonstration Skills

* Cross Functional Collaboration



* Capable to adapting to Changes
* Multi-task Management



Grace Tham

Associate Director
Hudson SG
Employment Agency Licence No.: 03C4590
EA Registration No.: R1442448
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Reference: SG130825

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