Posted on: 8/1/2018

Job type: Permanent

Sector: IT

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Procedural knowledge, insurance domain and supervisory experience

Test Manager - Insurance Domain


□ Applies basic procedural knowledge.

□ Entry level professionals with skills to perform basic work routines.

□ Skills to perform a variety of involved work procedures independently.

□ Ability to provide general supervision to executives or clerical staff. Solve moderately complex issues.

□ Manage sub/small department or multiple units that performs similar work. Support development of others.

□ Manage and integrate medium to large department or teams that performs diverse work. Determine capability level & potential of people in own area of work and provide multiple opportunities for improving their capabilities.


□ Work under close supervision.

□ Work under general supervision.

□ Work under minimal supervision. May supervise a team of 1-3 employees.

□ Independent judgment within loose standard practices. May have a number of direct reports.

□ Work under broad guidance of the Department Head but has full autonomy in leading small/sub department.

□ Work under broad guidance of the Head of Division but has full autonomy in leading the entire department and to approve or disapprove recommendations after taking into account long term considerations. Autonomy to change department policies and make staffing decisions (hiring & firing).

Min Years of Experience

□ None is required.

□ 0-3 years.

□ 2-4 years.

□ 5-7 years with 3-4 years of supervisory experience.

□ 8-10 years with 5-6 years of supervisory experience.

□ 10-12 years with 5-6 years of supervisory/managerial experience.

Goal Setting

□ None.

□ Set objectives and schedule own time independently with input from manager.

□ Set objectives for projects, identify critical activities and adjust priority independently.

□ Set own objectives and team goals. Develops timelines and milestones apart from identify critical activities and adjust priority independently.

□ Set own and department goals. Monitor progress and realign priorities after change and follow through project completion or team deliverables.


□ Provide administrative/clerical support.

□ May supervise a very small team of clerical staff. Work to established daily routines.

□ Solid contributor. First line supervisory management for a small team of entry level professionals doing same or similar work. Allocate work to subordinates.

□ Lead a unit consisting of one or more teams that is similar to deliver a range of closely-related services.

□ Lead a sub department or a small department that performs similar work. Help formulate policies.

□ Lead an entire large department which overlook several diverse sub/small departments or teams that performs different work. Strategic role. Help formulate departmental strategy. Responsible for staff development.


□ Stand alone nature.

□ Some impact beyond the individual's job to the immediate work group.

□ Area of impact does not extend beyond the immediate objectives of a work unit.

□ Could impact bottom line but area of impact typically does not extend beyond the objectives of several work units or a department.

□ Protect the group and its reputation. Encourage commitment and keep team members engaged and motivated in the right direction.

□ Protect the department and its reputation. Influence opinion and resolve conflicts.


□ Accuracy and timeliness of own work.

□ Accuracy, reliability and completeness of results of own work.

□ Timeliness and quality of processes and services. Assist in building technical capability of junior professional.

□ Accountable for staff and accuracy, reliability and completeness of tasks delivered by staff and self. Support retention, productivity and performance of direct reports.

□ Accountable for overall performance of a small/sub department.

□ Compliance with government/external body regulations. Accountable for overall performance of a department in terms of retention, productivity, costs, direction and people management.


□ Basic Interaction.

□ Interact with intermediate level internal and external contacts.

□ May need to interact with several levels of internal and external contacts and requires to mentor/coach junior employees.

□ Interact with all levels of internal and external contacts on moderately complex matters and may require to develop supporting material to manage, negotiate or influence management's decisions.

□ Interact with senior management on complex matters. May be required to present, influence, manage and negotiate.

□ Interact with senior management on complex and sensitive matters and is required to present, influence, manage and negotiate.

Problem Solving

□ Resolve basic and recurring problem.

□ Application of common sense. Select from among clear and simple choices.

□ Recognize patterns and similarities to past situations and select the appropriate choice.

□ Solve most unique/escalated problems.

□ Develop alternative procedures to solve problems or implement improvements within department.

□ Develop innovative solutions / improvement after considering the implications from all angles across departments on a long term perspective. Challenges existing or ongoing programs or systems and contribute to the definition of business plans.


□ Diploma.

□ Diploma/University degree in relevant discipline.

□ University degree in relevant discipline with practical experience.

□ University degree in relevant discipline. May require full professional qualifications in certain areas of expertise.




* Liaise with Business analysts and Business Users to ensure requirements are understood and satisfy Quality Assurance and Testing principles providing acceptance sign off
* Actively participate in requirement traceability discussions ensuring full requirement coverage in the testing phases
* Ensure alignment of the testing scope to all requirements and review all test plans, test scenarios, test reports and provide completeness sign-off
* Work closely with the development team and vendors to ensure visibility on unit tests
* Work closely with Business Users and Management and provide confidence in SIT and UAT planning effort, required FTE, and deliverables and enable business users to provide sign off on the UAT deliverables
* Provide regular progress report to Business Users and Management during SIT and UAT on test execution, quality and propose recommendations where appropriate
* Manage the test execution plan and defect management processes across System integration, User Acceptance Testing and Non-Functional Testing
* Introduce innovative testing process and testing tool.
* Engage with stakeholders for issue and defect resolution.
* Escalate the impacts on quality and scheduling for any major issues or defects during testing cycles to stakeholders and provide test execution options to mitigate any additional delays
* Participate in all requirement meetings and facilitate defect triage for test phases
* Provide guidance and supervision to the Test Leads and act as a escalation point for the testing team
* Work with Test Lead to provide a defect analysis report post project test phase providing visibility on defect root causes and lessons learnt
* Educate and help the Business Users and Project Owners define quality parameters and acceptance criteria for project delivery
* Support Post Implementation verification by ensuring participation of business and test resources for validation exercises

Grace Tham
Associate Director
Hudson SG
Employment Agency Licence No.: 03C4590
EA Registration No.: R1442448
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Reference: SG131331

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