Posted on: 2019-01-24

Salary: AUD 140000.00 -> 150000.00 Per year

Job type: Permanent

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ICT operations management and DevOps
ICT processes, digital and cybersecurity strategy
Permanent Opportunity

ICT Operations Manager

Permanent Opportunity, South Suburbs (Perth, WA)

$145,000 to $155,000 (Package)

The Company & Team

Based in the Head Office of this global organisation you will impact internal and external customers though ICT. You will be a part of a culture that is busines focused and outcome focused with a passion for innovation and transformational change.

The Role

As IT Operations Manager you will report directly to CIO and manage a team of technical staff. A key part of this role is vendor management to ensure SLAs and performance indicators are met, as well as working with the business to deliver a smooth service when managing major incidents and technical support. You will drive the cybersecurity awareness, test DR plans and partner with the business to educate them about cybersecurity threats and risks. Ultimately this role will ensure the day to day availability and reliablilty of business systems, data and information to the organistion.

Professional Certifications:

  • Tertiary qualifications in Computer Science, Information Systems or similar
  • Service Delivery Management qualifications and/or experience
  • ITIL qualifications in service management

Proven experience in:

  • Managing major outsourcing vendor(s)
  • Managing major incidents within a complex and outsourced environment
  • Creating and executing continuous improvement plans
  • IT Asset Management
  • Change Management
  • Service Level Management
  • Negotiating vendor contracts
  • Preparing and presenting reports to Senior Executives
  • Strong financial management skills in budgeting, forecasting, and cost control.

Next Steps If you are currently thinking about a new opportunity then please do not hesitate to apply. Please contact Emma Hoar ( for a confidential conversation and more information.

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Reference: 6B/18886

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