Posted on: 2019-02-14

Job type: Permanent

 
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DISPUTE & COMPLAINTS RESOLUTION EXPERIENCE ADVANTAGEOUS
EXPERIENCE OF COMMERCIAL LENDING & UNSECURED LENDING HIGHLY REGARDED
Supportive management and great team culture

My client a globally recognised financial services company based in the heart of Sydney CBD are looking for a Collections and Customer Services Officer to join their team. You will be dealing with customer queries/complaints and collection of overdue accounts.

As a Customer Service and Collections Specialist, you will be required to:

  • Handle high volume outbound and inbound phone calls
  • Provide superior end-to-end customer experience via verbal and written communications
  • Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
  • Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers
  • Be proactive and willing to learn
  • Have excellent customer service skills
  • Have a problem solving mentality
  • Perform administrative tasks
  • Assist the collections team negotiate outstanding accounts in a respectful manner and build rapport with our customers
  • A strong desire to find solutions to meet customer needs
  • Empathetically listen to the customers complaints and act promptly to resolve
  • Adhere to internal policy, system processes and external regulatory requirements
  • Assess and respond to customer enquiries
  • Identify and report on trends and opportunities to improve customer experience
  • Provide a full investigation of each complaint, ensuring every issue/point has been addressed
  • Supporting other team members with ad hoc duties that are vital in achieving departmental goals, particularly Collections department
  • Work part of a team to achieve KPI

Qualifications for success:

  • Bachelor's Degree in Finance, Economics or related discipline is highly regarded
  • 2+ years' experience and demonstrated high performance in a similar role preferably dispute resolution in commercial lending
  • Have a positive attitude, are team oriented, social and fun to work with
  • Detailed orientated with strong analytical and intuitive investigative skills
  • Ability manage multiple tasks and prioritize workflows
  • Good communicator with ability to handle fast paced, dynamic interpersonal environment
  • Ability to solve practical problems and interpret a variety of instructions furnished in oral or written form
  • Flexible and adaptable to change
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Experience using Salesforce is desired but not essential as on the job training will be provided
  • Excellent interpersonal / communication skills and attention to detail

Whats on offer

  • Competitive salary package
  • Ongoing training and development
  • Have a meaningful impact on the company's future, and share in the rewards accordingly
  • Work in a fun, fast-paced start up environment with some really cool and brilliant people
  • Be on a motivated team that gets a lot done
  • An open minded, collaborative culture of enthusiastic technologists.
  • Collaborative workplace, which will both challenge you and celebrate your work.
  • Fully stocked kitchen with snacks and drinks

If you would like apply for this role please APPLY BELOW or send me your CV to Martrin Dawson at martin.dawson@hudson.com. Please feel free to call me on 0282332312 to discuss

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Apply for Collections and Customer Service Specialist
Reference: 2B/60435

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