Posted on: 2019-02-14

Job type: Permanent

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Supportive management and great team culture

My client a globally recognised financial services company based in the heart of Sydney CBD are looking for a Collections and Customer Services Officer to join their team. You will be dealing with customer queries/complaints and collection of overdue accounts.

As a Customer Service and Collections Specialist, you will be required to:

  • Handle high volume outbound and inbound phone calls
  • Provide superior end-to-end customer experience via verbal and written communications
  • Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
  • Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers
  • Be proactive and willing to learn
  • Have excellent customer service skills
  • Have a problem solving mentality
  • Perform administrative tasks
  • Assist the collections team negotiate outstanding accounts in a respectful manner and build rapport with our customers
  • A strong desire to find solutions to meet customer needs
  • Empathetically listen to the customers complaints and act promptly to resolve
  • Adhere to internal policy, system processes and external regulatory requirements
  • Assess and respond to customer enquiries
  • Identify and report on trends and opportunities to improve customer experience
  • Provide a full investigation of each complaint, ensuring every issue/point has been addressed
  • Supporting other team members with ad hoc duties that are vital in achieving departmental goals, particularly Collections department
  • Work part of a team to achieve KPI

Qualifications for success:

  • Bachelor's Degree in Finance, Economics or related discipline is highly regarded
  • 2+ years' experience and demonstrated high performance in a similar role preferably dispute resolution in commercial lending
  • Have a positive attitude, are team oriented, social and fun to work with
  • Detailed orientated with strong analytical and intuitive investigative skills
  • Ability manage multiple tasks and prioritize workflows
  • Good communicator with ability to handle fast paced, dynamic interpersonal environment
  • Ability to solve practical problems and interpret a variety of instructions furnished in oral or written form
  • Flexible and adaptable to change
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Experience using Salesforce is desired but not essential as on the job training will be provided
  • Excellent interpersonal / communication skills and attention to detail

Whats on offer

  • Competitive salary package
  • Ongoing training and development
  • Have a meaningful impact on the company's future, and share in the rewards accordingly
  • Work in a fun, fast-paced start up environment with some really cool and brilliant people
  • Be on a motivated team that gets a lot done
  • An open minded, collaborative culture of enthusiastic technologists.
  • Collaborative workplace, which will both challenge you and celebrate your work.
  • Fully stocked kitchen with snacks and drinks

If you would like apply for this role please APPLY BELOW or send me your CV to Martrin Dawson at Please feel free to call me on 0282332312 to discuss

Send job by email

Apply for Collections and Customer Service Specialist
Reference: 2B/60435

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