Posted on: 2019-02-14

Job type: Permanent

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Commercial Lending Experience advantageous
Collection of unsecured and secured loans - Minimum 1 year collection experience
Excellent company culture and development oppurtunities

My client a globally recognised Finance Services company based in the heart of Sydney CBD are looking for a enthusiastic, customer focused Collections Officer to join their team. My client offer business to business secured and unsecured lending to companies. They constantlly invest in their people, automation through technology, and efficiency through process optimization. Their team thrives on our culture - They are passionate about having fun, being open and empowering team members


  • Handle high volume outbound and inbound phone calls
  • Negotiate the collection of outstanding accounts in a respectful manner and build rapport with our customers
  • Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
  • Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers
  • Be proactive and willing to learn
  • Identifying reasons for clients arrears and negotiating a resolution
  • Adhere to internal policy, system processes and external regulatory requirements
  • Skip Trace
  • Assess and respond to customer enquiries
  • Attend and respond to proposed bankruptcy petitions, liquidations and other insolvency requirements
  • Supporting other team members with ad hoc duties that are vital in achieving departmental goals, particularly Customer Service
  • Assess and respond to financial hardship applications
  • Work part of a team to achieve KPI


Bachelor's Degree in Finance, Economics or related discipline is highly regarded

  • 1+ years' experience and demonstrated high performance in an unsecured or secured commercial collections role
  • Have a positive attitude, are team oriented, social and fun to work with
  • Detailed orientated with strong analytical and intuitive investigative skills
  • Ability manage multiple tasks and prioritize workflows
  • Good communicator with ability to handle fast paced, dynamic interpersonal environment
  • Ability to solve practical problems and interpret a variety of instructions furnished in oral or written form
  • Flexible and adaptable to change
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Experience using Salesforce is desired but not essential as on the job training will be provided


  • Competitive salary package
  • Ongoing training and development
  • Have a meaningful impact on the company's future, and share in the rewards accordingly
  • Work in a fun, fast-paced start up environment with some really cool and brilliant people
  • Be on a motivated team that gets a lot done
  • An open minded, collaborative culture of enthusiastic technologists.
  • Collaborative workplace, which will both challenge you and celebrate your work.
  • Fully stocked kitchen with snacks and drinks

If you woul like to apply for this positon then please APPLY BELOW or send your CV to If you would like to have a chat about the role please call me on 02 8233 2312

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Apply for Collections Officer
Reference: 2B/60434

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