Posted on: 2019-01-11

Job type: Temporary/Contract

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Ideal CBD Location
Contract until end of June with Potential for Extension
Government Department

A major government department is looking for 2 strong desktop support officers to join the Desktop Support team in assisting internal staff and clients on their products and services.

Reporting to the Desktop Team Manager, you will provide your technical expertise across desktop computing requirements, and ensure the delivery of excellent customer service. The ideal candidate will have a strong understanding and passion for IT and its support, along with the ability to liaise and negotiate with customers and suppliers.

Key responsibilities include:

  • Consult with clients, suppliers and management regarding desktop computing requirements to ensure the provision of quality service to the department's business units.
  • Assist in the planning, development and execution of strategies for the provision of client valued, integrated and effective technology services.
  • Provide a high level of customer service in the technical support of both hardware and software to solve problems reported through the Desktop Support Team
  • Assist with maintenance, support and enhancement of supported agencies desktop computing environment (including operating systems, web applications, personal computing hardware and software, communications and office automation) within a heterogeneous operating environment.
  • Undertake quality system documentation, continually seeking improvements in the way in which work is undertaken and aligning with recognised leading IT practices such as ITIL.

You will bring:

  • Technical expertise in the installation, configuration, operation and maintenance of personal computers, peripheral devices and local area networks, their respective operating systems, PC software products (such as Windows, Microsoft Office, etc.)
  • Well demonstrated diagnostic and problem resolution skills.
  • Demonstrated ability to effectively liaise, communicate and negotiate with customers and suppliers of a large organisation.
  • A good understanding of the principles involved in ensuring high quality customer service delivery in an information technology environment
  • An ability to meet deadlines, to set and achieve realistic goals and establish work priorities.

To submit your application, please apply online using the appropriate link below. Alternatively, please contact Pablo Calaby through email on, quoting Ref No: 4A/21669.

Your interest will be treated in the strictest of confidence.

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Apply for Desktop Support Officer
Reference: 4A/21669

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