Posted on: 13/09/2017

Salary: 750.00 -> 850.00 per day

Job type: Temporary/Contract

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Government Contract Role
Long Term Opportunties available
Insurance Claims Experience Essential

Our Client, NSW Government is seeking to appoint a Senior Business Analyst to join the team on an initial 6 months contract with the view to extend based on performance and business requirements.

Working closely with the business stakeholders, customers, and partners you will identify opportunities for enhancing the claims experience, designing processes and drive process improvement initiatives as well as participate in the design of our new organisational structure.

Working closely with the General Manager, Claims and the wider project team you will play a key role in helping to develop robust frameworks for managing claims across a range of products, authority matrices, triage and escalation rules, and support transition planning activities.

Purpose of Role:

An experienced senior business analyst with a strong background in Insurance claims management is required to support the implementation of the new Claims Operating Model and transition of Claims Management provider(s).

With an initial focus on general lines (motor, property & engineering, health liability, general liability), this senior business analyst will be expected to liaise between the General Manager, Claims, the newly forming team of Claims Technical Managers, our external claims management providers, our Capabilities Team, and our process design provider as well as both internal and external stakeholders, to detail the operating model for Self Insurance claims and support its implementation.

Key Accountabilities:

    • Liaising with numerous internal and external stakeholders, including NSW Government departments

    • Undertaking the appropriate business analysis to identify and analyse current processes and work with the process design team to document current & proposed processes

    • Facilitation of appropriate forums, such as workshops, to explore the effectiveness of current business processes and technology and identify opportunities for improvement

    • Identifying knowledge and process gaps and developing strategies to close those gaps (including technology change)

    • Developing and defining innovative new processes and procedures to support the new claims operating model

    • Work with the process design team to document new processes

    • Ensuring the new processes are compliant with legislative obligations, are effectively adopted and deliver improved performance

    • Work with business technology to document required technical requirements

    • Developing, analysing and refining management and business reports

    • Support the development of user training packages

    • Input to project status reporting, schedule and risk management activities

    Selection Criteria:

    • Five + years business analysis experience with significant Claims experience

    • Tertiary level qualification (e.g. bachelor degree) in a business or other people related discipline or equivalent knowledge and skills gained through extensive practical experience.

    • Advanced documentation skills

    • Advanced facilitation skills

    • Extensive experience in claims across property, engineering, motor, workers compensation and / or casualty insurance

    • Exceptional exposure to industry best practice within claims management

    • Experience identifying knowledge and skills gaps and developing strategies to bridge those gaps

    • Advanced knowledge of product, claims audit, system and legislation & regulations impacting the insurance industry

    • Advanced critical thinking with the ability to analyse situations accurately and make effective decisions

    • Advanced reporting and report building skills (including Excel proficiency)

    • Advanced stakeholder management skills, particularly a strong ability to influence others and a proven ability to work co-operatively across organisational boundaries

    • Quality orientation and attention to detail

    • Strong written and verbal communication skills

    • Resilience

    • Assertiveness
    • you are driven to succeed
    • Relevant tertiary and industry qualifications

    • Experience in HCD and innovation delivery

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Apply for Senior Business Analyst - Insurance Claims
Job Reference: 2A/20055

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