Posted on: 2019-02-11

Job type: Temporary/Contract

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6 months initial contract with view for extension
CBD convenient location - close to public transport
Salesforce experience is highly desirable

A large Financial Services firm has an immediate need for a Senior Project Manager on an initial 6 month contract with the view to extend.

You will supporting the Program Lead in project design, build and implement a strengthened, systemized and end to end Customer Complaint Framework which is customer centric, principles based and cohesive


  • Establish effective project governance and controls to deliver quality outcomes
  • Stakeholder management and leadership
  • Team leadership and ability to instill a vision for the project, creating a motivating environment and building a team culture with focus on ownership, delivery and collaboration across business and IT.
  • Lead a diverse and distributed team
  • Strong verbal and written communication skills with the ability to tailor communication styles to accommodate different audiences using the most effective channels
  • Manage organisational politics, understand sources of conflict, ensure conflicts of interest are managed properly, facilitate resolution and successfully broker consensus

The successful candidate will demonstrate the following:

  • Minimum +5 years' Project Management experience (Business and IT)
  • Experience in customer complaint processes
  • Salesforce experience is highly desirable
  • Proven experience influencing and driving IT and Business processes
  • Exceptional stakeholder management, strong communication and influencing skills

If the above sounds like you, please click on the appropriate link below, or email, and quote job number 2A/21621

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Reference: 2A/21621

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