Posted on: 11/08/2017
Job type: Permanent
Sector: Financial Services
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Our client is a leading Chinese FI and they are hiring a customer service expert to lead their team.


Our client is one of the leading Chinese securities firms and they are looking for a hands-on leader to manage and leasd their customer service team.


In this role, you will be responsible for:

* Coordinate with stakeholders to maintain good relationships with both existing and potential clients
* Manage tracking tools for quality assurance by making improvements on call monitoring policies
* Lead the customer service team to handle account opening , trading platform and market information
* Analyze customers' satisfaction and write management reports
* Evaluate customers' feedback, collect statistics and make recommendations


* At least 7 years of customer service experience in Securities or other financial services industries
* Minimum 3 years of experience in management
* Holder of SFC with license of RA 1 / 2 is advantageous
* Bachelor Degree in Economics, Finance or other business-related disciplines
* Proficiency in both spoken and written Chinese (Mandarin) and English
* Strong communication skills

To apply please click on the "Apply" button or contact Phoebe Pong at +852 2919 6248 for a confidential discussion. Alternatively, email your resume to quoting ref no. HK126585. Your interest will be treated in strict confidence.

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Apply for Head of Customer Service (Securities)
Reference: HK126585

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