Posted on: 10/10/2017

Job type: Permanent

Sector: Pharmaceutical and Healthcare

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An excellent opportunity to lead the full service operations for a healthcare organisation. Contribute to society while earning a good salary yourself

* Leading social welfare brand
* MNC environment & colleagues
* HK's leading names as supporters


Our client is one of the largest health support organisations with a well-known track record of public support and social contributions. The organization operates in highly professional environment while providing free support to patients covering education, health research, home care, therapies and medical equipment. With over 30 years of philanthropic work, the organization is supported by some of the biggest names in Hong Kong and renowned for its contribution to the community.


Reporting to the CEO, you will be responsible for managing the full service operations of healthcare centres. As the Head of Service Operations, your responsibilities will include:

* Review, plan and implement strategies
* Implement operational plan, develop and lead the operations of service support centres
* Monitor and review service performance and seek improvement
* Conduct regular quality audits and ensure service practices are met
* Identify opportunities to improve service standards and service efficiency
* Mentor and train the Service Team to ensure the team achieving targets and KPIs
* Ensure team working with other departments in the organization
* Proactively resolve users' issues, maintain long term users' relationships and network with stakeholders.


You must have minimum 12 years experience in service and operations. You must have held a senior management role and track record of leading by example to set high standards of service. You ideally have a background in call centre management from service industries like insurance, telecom, banking etc. excellent communication skills with an entrepreneurial mindset are some of the qualities that are critical for the success of your application.

To apply please click on the "Apply" button or contact Bilal Ahmed on +852 2919 6224 for a confidential discussion. Alternatively, email your resume to quoting ref no. HK128303. Your interest will be treated in strict confidence.
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Reference: HK128303

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